Making a Complaint

Complaint (noun) means a statement that is made concerning something which is unsatisfactory or not to your liking. You say that you are not having about the quality of something. You show your disappointment verbally.

1.    There are many words connected to ‘complaint’ or ‘complain’ such as:

-            Criticize           -     Object                   -     Protest

-            Gripe               -     Moan                    -     Whinge

-            Grumble          -     Whimper

2.    When you complain to someone, we say that you:

-       Make a complaint

-       Put forward your complaint

-       Draw attention to a problem

-       You have found a fault.

-       Show your dissatisfaction

3.    There are two ways of making a complaint, you can make it  ‘A NICE WAY’ or you can make it ‘A RUDE WAY’.

a.       Nice ways  to make a complaint, example:

-       “Excuse me, this food does not taste right, could I have another meal sent to me instead?”

-       “I have found a fault with this shirt, could I please replace it with another one?”

-       “I’m not happy with the cable TV service you are providing, I would like to have it disconnected please.”

b.      Rude ways to make a complaint, example:

-       “What! Do you you call this food? It tastes disgusting. Get me the manager... Now!”

-       Look at this shirt, It’s rubbish! How can you sell this junt?”

-       “This cable TV service of yours is awful, I hate it. Come and take it away.”

4.    When a person complains in a rude way, we can say that they:

-       Create a fuss

-       Kick up a storm

-       Make a scene

-       Cause a commotion

-       Protest out loud

-       Blow the whole thing out of proportion

5.    It is always best to make a complaint in calm and polite way, as being rude will only make the situation much worse and you could find yourself with a much larger and more serious problem to deal with.

6.    After making the complaint you will normally receive an instant response, especially if you are making it directly in front of the other person.

7.    After making the complaint you will normally receive an instant response, especially if you are making it directly in front of the other person. If you are making the complaint in writing , then you may have to wait for a long time before your complaint is handled or resolved.

8.    When you receive a complaint, you will usually deal with it or handled it as quality as possible:

-       You want to make the complaint go away

-       You wish to resolve the complaint

-       You would like to put the problem right

-       You try to placate the person making the complaint

For Example:

-          “Oh I’m sorry about that, please allowed me to bring you another meal.”

-          “Oh I’m sorry. I will fetch you a new shirt from our stock room right now.”

-          “I’m sorry to hear that you are not happy with our cable TV service. Maybe we can offer you some different channels instead.”

9.    We can also make a general complaint about things around us. For example:

-          The Weather: “Oh, it’s too cold today, I really don’t like winter.”

-          Job: “Oh my bos make me work too hard, I need a holiday.”

-          Myself: “Oh I really hate my nose, it’s far too long.”

10.  There is another definition of the word ‘complaint’ that means you have illness, or you feel sick and unwell, normally relating to certain part of the body. Example:

-          A stomach complaint or an Ear complaint. I think you should go and see a doctor.

11.  Making a complaint is a normal occurrence and happens very often. But it is best not to complain too much about things or you may find yourself being called names, such as:

-          Old Whinger

-          Nit-picker

-          Moaning Minnie